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Privacy Policy

Effective Date: 22/August/2021

Last Updated: 25/August/2022

1. Introduction

Kapadalay ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kapadalay.com and make purchases from our online store operating in India.

2. Information We Collect

Personal Information

  • Account Information: Name, email address, mobile number, date of birth
  • Billing/Shipping Information: Addresses, PIN codes, payment details
  • Order History: Purchase records, preferences, sizes, measurements
  • Communication: Customer service interactions, reviews, feedback
  • Identity Verification: PAN, Aadhaar (when required for high-value transactions)

Automatically Collected Information

  • Device Information: IP address, browser type, operating system, device ID
  • Usage Data: Pages viewed, time spent, click patterns, search queries
  • Location Data: City, state based on IP address
  • Cookies: Session data, preferences, shopping cart contents

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders across India
  • Provide customer support in Hindi/English
  • Send order confirmations and shipping updates via SMS/Email
  • Facilitate returns and exchanges
  • Improve our website and product offerings
  • Personalize your shopping experience
  • Send promotional offers (with your consent)
  • Comply with GST and other Indian tax regulations
  • Prevent fraud and ensure security
  • Conduct business analytics

4. Information Sharing and Disclosure

We may share your information with:

  • Logistics Partners: India Post, BlueDart, Delhivery, Ekart, etc.
  • Payment Gateways: Razorpay, Paytm, PhonePe, UPI providers
  • Technology Partners: SMS/Email service providers, analytics tools
  • Government Authorities: When required under Indian law
  • Business Transfers: In case of merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties.

5. Data Security

We implement security measures including:

  • SSL encryption for data transmission
  • Secure payment processing compliant with RBI guidelines
  • Regular security audits
  • Limited access to personal information on need-to-know basis
  • Data centers located within India or with adequate data protection

6. Your Rights Under Indian Law

You have the right to:

  • Access: Request copies of your personal information
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your account and data (subject to legal requirements)
  • Withdrawal: Opt-out of marketing communications
  • Grievance: Raise concerns with our grievance officer

7. Cookies and Tracking

We use cookies to:

  • Remember your language preference (Hindi/English)
  • Keep items in your shopping cart
  • Analyze website traffic and user behavior
  • Provide personalized product recommendations
  • Remember your location for better delivery estimates

You can control cookies through your browser settings.

8. Third-Party Services

Our website integrates with:

  • Google Analytics for website analytics
  • Facebook/Instagram for social media integration
  • WhatsApp Business API for customer support
  • Google Maps for address verification
  • Payment Partners as per RBI approved list

Each service has their own privacy policies.

9. Data Storage and Transfers

  • Primary data storage is within India
  • We may transfer data outside India only to countries with adequate data protection
  • International transfers comply with applicable Indian data protection laws

10. Children's Privacy

Our services are not intended for children under 18 without parental consent. We do not knowingly collect personal information from minors.

11. Data Retention

We retain your information:

  • Transaction Data: As per GST and Income Tax Act requirements (minimum 6 years)
  • Account Data: Until account deletion is requested
  • Marketing Data: Until you opt-out
  • Legal Compliance: As required by Indian laws

12. Compliance with Indian Laws

This policy complies with:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices) Rules, 2011
  • Consumer Protection Act, 2019
  • Proposed Personal Data Protection Bill
  • RBI guidelines for payment data
  • GST regulations

13. Updates to This Policy

We may update this Privacy Policy to reflect:

  • Changes in Indian data protection laws
  • New features or services
  • Feedback from users

We will notify you through:

  • Website banner notification
  • Email to registered users
  • SMS for significant changes

14. Grievance Redressal

For any privacy-related concerns or complaints:

Grievance Officer: Balkrishna Kumar

Company: Kapada Networks LLP

Address: Prestige Tranquility, 2123, Budigere Cross, 

Bengaluru, Karnataka 560049, India 

Email: sales@kapadanetworks.com

Phone: +91 9142629496

Response Time: Within 30 days as per IT Rules

Customer Support:

Email: support@kapadalay.com

WhatsApp: +91 7644882855

Working Hours: Monday to Saturday, 10 AM to 7 PM IST

15. Consent

By using kapadalay.com, you consent to:

  • Collection and processing of your personal information as described
  • Receiving transactional SMS/emails
  • Use of cookies for website functionality
  • Data processing for order fulfillment within India

You can withdraw consent for marketing communications anytime.

Registered Office:

Kapada Networks LLP

Prestige Tranquility, 2123, Budigere Cross, 

Bengaluru, Karnataka 560049, India

GST Number: 29AAXFK6924A1ZY

Email: sales@kapadanetworks.com

This Privacy Policy is governed by Indian law. Any disputes will be subject to the jurisdiction of courts in Karnataka, India.

By using kapadalay.com, you acknowledge that you have read, understood, and agree to this Privacy Policy.